What is toll-free verification?
Getting up and running with a toll-free number will now require completion of a verification process. To use toll-free, businesses must now:
- Identify who they are to the carrier networks
- Submit what type of messages they are sending
Your phone number will be activated once the verification process is complete. You can begin this process by generating a phone number in DojoMojo or by submitting this form.
The verification process increases the barrier to entry, creating a trusted ecosystem by preventing spammers from abusing consumers. It also provides businesses with higher throughput, improved deliverability, and builds a reliable channel for long-term customer engagement.
Toll-Free Verification Timelines
Once the DojoMojo Team receives the form, it will be submitted within 1-3 business days. Upon submission, it can take up to 10-14 business days to receive confirmation of approval, denial, or if additional information is needed.
Benefits of Toll-Free
Dedicated toll-free numbers provide one of the most flexible messaging options. Toll-free has a straightforward implementation process and its verification process has shown to improve the overall reliability and deliverability of the channel.
These numbers are a simple, effective tool for application-to-person communications at a mid-high volume. In terms of speed and flexibility, toll-free is a preferred choice for adding SMS capabilities to your engagement strategy.
Will I be able to send messages before my phone number is verified?
No, messaging capabilities will be activated once verification is confirmed.
What should I do while I wait for my number to be verified?
We encourage you to continue developing your strategy for growing your SMS subscriber base. Whether you’re running a giveaway or installing a signup form on your website, you can continue to build those capture tools uninterrupted during the review process and save them as a draft. We advise that you do not set your giveaway or signup form live until your phone number has been verified.
What happens if a customer subscribes to my SMS channel before my number is verified?
That person would not receive any text messages from you until verification is confirmed. This can lead to a poor customer experience as well as have potentially negative impacts on your future deliverability. We recommend not activating any SMS capture tools until your number is verified.
How will I know when my number is verified?
You will be contacted directly by the DojoMojo Team via email.