Automations is a message or a series of messages triggered by a specific event or customer action. In automating your recurring texts, SMS Automations turn menial and repetitive messaging into meaningful and impactful connections with your customers.

What Types of Automation Does DojoMojo Support?

We’ve created several default starting points to help you increase your customer engagement without the extra manual work! We currently offer automation flows that target current customers and those who abandoned their cart.

Automations	Target Recipients
Cart recovery	Targets recipients who added items to their cart, but forgot to complete their purchase
Thank you offer	Targets returning customers who recently purchased through your online store
First-time order	Targets a new customer who purchased through your online store for the first time
Loyalist offer	Targets customers who made a certain number of purchases
Big spender offer	Targets customs who spent a certain dollar amount through their purchase(s)
Win-back offer	Targets quiet customers who haven’t made a purchase in your online store for a certain number of days

Here’s how to use it

First, link your online store with DojoMojo

To fully maximize SMS Automations, you’ll need to integrate your online store vendor–such as Shopify–so that you can pass your customer’s purchasing data and activity to DojoMojo’s SMS Marketing Suite.

Once your online store account syncs with DojoMojo, the platform can determine which of your current SMS subscribers are also customers.

Next, choose which automation you would like to enable.

For this example, we’ll set up a Cart Recovery Automation.

a) Give a name for the automation flow.

b) Define the conditions (if applicable) for the automation.

Optional: If you want to pause your automation on a specific date, enable and define your flow’s end date. Skip this step if your automation is ongoing.

Lastly, Turn On Your Automation

After creating your automation, review your messages and settings.

At the bottom of your automation editor, hit Set Live to start sending your messages. Your messages will send on an ongoing basis until you unpublish your flow or until your enabled end date.

Live automations will send only when:

Contacts match the conditions outlined in your automation flow
For follow-up messages, during the scheduled times defined in your flow settings

How to Pause an Automation

On the Automations landing page, find to the menu settings in the table with the list of automations you created. Find the automation that you want to pause, open the menu settings, and choose Pause Automation.

Or you may return to the automation editor, select Pause Automation to discontinue sending messages.